Occupational Employment and Wages, May 2017

15-1151 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1142).


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
613,780 0.7 % $26.03 $54,150 0.4 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $14.69 $18.60 $24.14 $31.05 $39.86
Annual Wage (2) $30,550 $38,690 $50,210 $64,590 $82,900


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 134,630 6.68 $26.78 $55,700
Elementary and Secondary Schools 32,310 0.38 $23.02 $47,890
Management of Companies and Enterprises 31,560 1.36 $26.67 $55,480
Employment Services 29,370 0.82 $24.55 $51,070
Colleges, Universities, and Professional Schools 28,010 0.93 $24.67 $51,300

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 134,630 6.68 $26.78 $55,700
Software Publishers 23,580 6.42 $28.54 $59,370
Data Processing, Hosting, and Related Services 18,160 5.91 $26.37 $54,850
Computer and Peripheral Equipment Manufacturing 7,810 4.85 $34.20 $71,140
Professional and Commercial Equipment and Supplies Merchant Wholesalers 19,850 3.21 $25.75 $53,560

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Other Pipeline Transportation 60 0.68 $43.01 $89,460
Monetary Authorities-Central Bank 550 3.06 $37.03 $77,020
Waste Treatment and Disposal 110 0.12 $35.45 $73,730
Natural Gas Distribution 690 0.61 $35.03 $72,860
Computer and Peripheral Equipment Manufacturing 7,810 4.85 $34.20 $71,140


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 69,030 4.13 0.96 $30.60 $63,660
Texas 57,680 4.85 1.13 $25.71 $53,480
New York 43,800 4.76 1.10 $28.06 $58,360
Florida 37,190 4.42 1.03 $22.85 $47,540
Illinois 25,540 4.31 1.00 $25.81 $53,680




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,530 6.40 1.49 $33.43 $69,530
Utah 8,710 6.17 1.43 $24.35 $50,650
Massachusetts 20,090 5.70 1.32 $29.54 $61,450
Kansas 7,600 5.55 1.29 $21.80 $45,350
Colorado 14,190 5.55 1.29 $28.93 $60,170




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,530 6.40 1.49 $33.43 $69,530
New Jersey 13,900 3.47 0.81 $30.98 $64,440
California 69,030 4.13 0.96 $30.60 $63,660
Washington 16,740 5.25 1.22 $29.62 $61,610
Massachusetts 20,090 5.70 1.32 $29.54 $61,450



<

Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Jersey City-White Plains, NY-NJ Metropolitan Division 29,960 4.48 1.04 $30.38 $63,200
Chicago-Naperville-Arlington Heights, IL Metropolitan Division 18,360 5.01 1.16 $26.58 $55,280
Dallas-Plano-Irving, TX Metropolitan Division 17,930 7.19 1.67 $25.83 $53,730
Atlanta-Sandy Springs-Roswell, GA 17,770 6.78 1.58 $26.22 $54,530
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 15,500 6.15 1.43 $30.85 $64,160
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 14,960 3.38 0.78 $27.50 $57,200
Houston-The Woodlands-Sugar Land, TX 13,740 4.69 1.09 $30.13 $62,670
Boston-Cambridge-Newton, MA NECTA Division 13,110 7.12 1.65 $30.74 $63,940
San Jose-Sunnyvale-Santa Clara, CA 12,590 11.56 2.69 $38.29 $79,640
Phoenix-Mesa-Scottsdale, AZ 11,120 5.62 1.30 $24.39 $50,740


<

Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Carson City, NV 480 17.08 3.97 $30.79 $64,040
San Jose-Sunnyvale-Santa Clara, CA 12,590 11.56 2.69 $38.29 $79,640
Framingham, MA NECTA Division 1,910 11.05 2.57 $29.84 $62,070
Boulder, CO 1,810 10.16 2.36 $28.44 $59,160
Lansing-East Lansing, MI 2,040 9.49 2.20 $25.97 $54,010
Missoula, MT 500 8.45 1.96 $21.25 $44,200
Durham-Chapel Hill, NC 2,460 8.25 1.91 $26.13 $54,350
Provo-Orem, UT 1,840 8.00 1.86 $22.39 $46,570
Rochester, NY 3,960 7.76 1.80 $23.36 $48,590
San Francisco-Redwood City-South San Francisco, CA Metropolitan Division 8,500 7.61 1.77 $35.11 $73,020