Occupational Employment and Wages, May 2017

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
80,380 2.3 % $14.69 $30,550 0.5 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.91 $11.41 $13.80 $17.01 $20.92
Annual Wage (2) $20,610 $23,740 $28,700 $35,390 $43,500


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 15,980 1.75 $13.78 $28,660
General Medical and Surgical Hospitals 15,190 0.28 $14.92 $31,030
Offices of Physicians 6,270 0.25 $14.31 $29,770
Traveler Accommodation 5,560 0.28 $15.73 $32,720
Automobile Dealers 5,160 0.40 $13.14 $27,330

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 15,980 1.75 $13.78 $28,660
Taxi and Limousine Service 610 0.76 $14.47 $30,090
Automobile Dealers 5,160 0.40 $13.14 $27,330
Traveler Accommodation 5,560 0.28 $15.73 $32,720
General Medical and Surgical Hospitals 15,190 0.28 $14.92 $31,030

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Local Government, excluding schools and hospitals (OES Designation) 2,860 0.05 $19.84 $41,270
Securities, Commodity Contracts, and Other Financial Investments and Related Activities 170 0.02 $19.41 $40,370
Federal Executive Branch (OES Designation) 500 0.02 $17.81 $37,050
Merchant Wholesalers, Nondurable Goods (4241, 4247, and 4249 only) 40 0.01 $17.17 $35,710
Legal Services 830 0.07 $17.01 $35,370


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 11,150 0.67 1.18 $16.40 $34,110
Texas 4,980 0.42 0.74 $13.99 $29,100
Florida 4,970 0.59 1.05 $13.08 $27,210
New York 4,900 0.53 0.94 $17.41 $36,220
Georgia 3,350 0.78 1.38 $13.89 $28,890




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 1,790 1.37 2.43 $15.11 $31,420
Rhode Island 520 1.10 1.95 $14.70 $30,570
Louisiana 1,920 1.01 1.79 $13.10 $27,250
Hawaii 640 1.01 1.79 $19.05 $39,620
Maine 550 0.91 1.62 $14.65 $30,480




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Connecticut 690 0.42 0.74 $19.54 $40,640
District of Columbia 290 0.42 0.74 $19.48 $40,510
Hawaii 640 1.01 1.79 $19.05 $39,620
New York 4,900 0.53 0.94 $17.41 $36,220
Washington (8) (8) (8) $16.98 $35,310



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Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 3,500 0.79 1.40 $15.69 $32,640
New York-Jersey City-White Plains, NY-NJ Metropolitan Division 3,200 0.48 0.85 $18.83 $39,160
Atlanta-Sandy Springs-Roswell, GA 2,230 0.85 1.51 $14.35 $29,860
Chicago-Naperville-Arlington Heights, IL Metropolitan Division 1,790 0.49 0.87 $16.47 $34,270
Las Vegas-Henderson-Paradise, NV 1,540 1.60 2.83 $15.26 $31,750
Anaheim-Santa Ana-Irvine, CA Metropolitan Division 1,250 0.77 1.37 $15.65 $32,550
Houston-The Woodlands-Sugar Land, TX 1,240 0.42 0.75 $17.37 $36,130
Charlotte-Concord-Gastonia, NC-SC 1,090 0.92 1.64 $12.87 $26,770
Dallas-Plano-Irving, TX Metropolitan Division 1,070 0.43 0.76 $13.89 $28,890
Warren-Troy-Farmington Hills, MI Metropolitan Division 1,020 0.83 1.47 $14.15 $29,440


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Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Danville, IL 80 3.23 5.72 $13.20 $27,460
Logan, UT-ID 160 2.98 5.29 $13.29 $27,640
Elmira, NY 80 2.38 4.22 $12.27 $25,520
Eau Claire, WI 170 2.06 3.65 $15.19 $31,590
Gainesville, GA 140 1.65 2.93 $15.45 $32,130
Kahului-Wailuku-Lahaina, HI 120 1.63 2.89 $20.79 $43,240
Las Vegas-Henderson-Paradise, NV 1,540 1.60 2.83 $15.26 $31,750
Victoria, TX 60 1.57 2.79 $12.17 $25,310
Lawrence-Methuen Town-Salem, MA-NH NECTA Division 130 1.53 2.72 $15.23 $31,690
Farmington, NM 70 1.47 2.61 $11.59 $24,110