Occupational Employment and Wages, May 2016

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,707,040 0.5 % $16.91 $35,170 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $10.01 $12.27 $15.53 $19.92 $25.83
Annual Wage (2) $20,810 $25,520 $32,300 $41,430 $53,730


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 290,010 31.49 $14.13 $29,390
Agencies, Brokerages, and Other Insurance Related Activities 150,640 13.73 $18.22 $37,900
Insurance Carriers 139,460 11.93 $18.62 $38,730
Employment Services 120,920 3.34 $15.40 $32,030
Depository Credit Intermediation 119,480 7.10 $17.18 $35,740

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 290,010 31.49 $14.13 $29,390
Activities Related to Credit Intermediation 46,240 15.93 $15.74 $32,740
Wireless Telecommunications Carriers (except Satellite) 18,020 14.91 $18.21 $37,870
Electronic Shopping and Mail-Order Houses 52,860 14.52 $15.69 $32,640
Agencies, Brokerages, and Other Insurance Related Activities 150,640 13.73 $18.22 $37,900

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service 30 (7) $28.17 $58,600
Natural Gas Distribution 8,750 7.72 $26.45 $55,010
Aerospace Product and Parts Manufacturing 1,680 0.34 $25.77 $53,610
Motor Vehicle Manufacturing 220 0.10 $23.90 $49,700
Rail Transportation 1,850 0.84 $23.74 $49,380


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 257,600 21.93 1.14 $15.98 $33,250
Florida 233,430 28.39 1.47 $14.99 $31,190
California 212,690 13.32 0.69 $19.50 $40,560
New York 157,100 17.27 0.90 $19.10 $39,730
Illinois 121,130 20.52 1.06 $17.78 $36,970




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 86,840 32.73 1.70 $15.73 $32,710
Utah 44,480 32.35 1.68 $15.35 $31,930
Florida 233,430 28.39 1.47 $14.99 $31,190
Idaho 17,590 26.52 1.38 $14.39 $29,930
Georgia 103,170 24.48 1.27 $16.49 $34,300




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 6,150 8.75 0.45 $22.52 $46,850
Massachusetts 61,890 17.89 0.93 $20.11 $41,830
Connecticut 31,790 19.08 0.99 $19.64 $40,860
California 212,690 13.32 0.69 $19.50 $40,560
New York 157,100 17.27 0.90 $19.10 $39,730





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Jersey City-White Plains, NY-NJ Metropolitan Division 104,430 15.85 0.82 $19.98 $41,560
Chicago-Naperville-Arlington Heights, IL Metropolitan Division 76,260 20.96 1.09 $18.50 $38,470
Phoenix-Mesa-Scottsdale, AZ 69,170 35.74 1.85 $16.15 $33,590
Atlanta-Sandy Springs-Roswell, GA 68,230 26.72 1.39 $17.46 $36,320
Dallas-Plano-Irving, TX Metropolitan Division 64,590 26.58 1.38 $17.81 $37,050
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 56,840 13.47 0.70 $18.73 $38,960
Houston-The Woodlands-Sugar Land, TX 54,880 18.70 0.97 $16.80 $34,940
Tampa-St. Petersburg-Clearwater, FL 49,790 39.37 2.04 $15.07 $31,330
Minneapolis-St. Paul-Bloomington, MN-WI 43,280 22.66 1.18 $19.34 $40,220
Boston-Cambridge-Newton, MA NECTA Division 34,860 19.34 1.00 $21.50 $44,730