Occupational Employment and Wages, May 2018

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,871,400 0.5 % $17.53 $36,470 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $10.65 $12.85 $16.23 $20.66 $26.59
Annual Wage (2) $22,140 $26,730 $33,750 $42,970 $55,310


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 320,020 35.42 $14.83 $30,840
Agencies, Brokerages, and Other Insurance Related Activities 166,720 14.36 $18.71 $38,920
Credit Intermediation and Related Activities (5221 And 5223 only) 159,810 7.95 $17.88 $37,190
Insurance Carriers 145,220 12.41 $19.22 $39,970
Employment Services 111,670 3.05 $16.40 $34,110

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 320,020 35.42 $14.83 $30,840
Agencies, Brokerages, and Other Insurance Related Activities 166,720 14.36 $18.71 $38,920
Electronic Shopping and Mail-Order Houses 54,290 13.65 $16.39 $34,090
Insurance Carriers 145,220 12.41 $19.22 $39,970
Cable and Other Subscription Programming 5,860 10.87 $19.71 $41,000

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service (federal government) 50 0.01 $32.97 $68,580
Natural Gas Distribution 7,910 7.24 $28.78 $59,870
Aerospace Product and Parts Manufacturing 1,820 0.37 $24.82 $51,620
Support Activities for Water Transportation 430 0.46 $24.53 $51,030
Electric Power Generation, Transmission and Distribution 20,460 5.20 $23.20 $48,250


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 282,940 23.36 1.18 $16.24 $33,770
Florida 251,790 29.25 1.47 $16.21 $33,730
California 207,100 12.18 0.61 $20.12 $41,850
New York 159,010 16.94 0.85 $19.63 $40,830
Pennsylvania 124,320 21.26 1.07 $17.79 $37,000




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 101,290 36.31 1.83 $16.62 $34,570
Utah 50,830 34.91 1.76 $16.25 $33,790
Florida 251,790 29.25 1.47 $16.21 $33,730
South Carolina 54,050 26.21 1.32 $15.54 $32,320
Wisconsin 72,200 25.34 1.28 $18.20 $37,850




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 7,020 9.86 0.50 $22.54 $46,880
Massachusetts 65,010 18.20 0.92 $20.97 $43,620
California 207,100 12.18 0.61 $20.12 $41,850
Connecticut 30,950 18.64 0.94 $19.79 $41,160
New York 159,010 16.94 0.85 $19.63 $40,830





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 154,510 16.27 0.82 $20.28 $42,170
Dallas-Fort Worth-Arlington, TX 96,980 27.18 1.37 $17.49 $36,380
Chicago-Naperville-Elgin, IL-IN-WI 95,850 20.65 1.04 $18.97 $39,450
Phoenix-Mesa-Scottsdale, AZ 79,070 38.49 1.94 $17.23 $35,850
Los Angeles-Long Beach-Anaheim, CA 77,870 12.73 0.64 $19.49 $40,540
Miami-Fort Lauderdale-West Palm Beach, FL 73,760 28.48 1.44 $16.88 $35,120
Atlanta-Sandy Springs-Roswell, GA 72,980 27.20 1.37 $17.94 $37,310
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 61,980 21.76 1.10 $19.16 $39,850
Houston-The Woodlands-Sugar Land, TX 58,540 19.63 0.99 $16.98 $35,330
Tampa-St. Petersburg-Clearwater, FL 52,010 39.62 2.00 $16.27 $33,830