Occupational Employment and Wages, May 2017

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,767,790 0.5 % $17.14 $35,650 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $10.27 $12.49 $15.81 $20.21 $26.12
Annual Wage (2) $21,370 $25,980 $32,890 $42,040 $54,330


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 304,120 33.35 $14.45 $30,060
Agencies, Brokerages, and Other Insurance Related Activities 159,020 14.12 $18.38 $38,240
Credit Intermediation and Related Activities (5221 And 5223 only) 157,190 7.90 $17.22 $35,820
Insurance Carriers 141,410 12.13 $19.03 $39,570
Employment Services 109,830 3.06 $15.91 $33,090

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 304,120 33.35 $14.45 $30,060
Agencies, Brokerages, and Other Insurance Related Activities 159,020 14.12 $18.38 $38,240
Electronic Shopping and Mail-Order Houses 52,270 13.36 $15.79 $32,850
Insurance Carriers 141,410 12.13 $19.03 $39,570
Cable and Other Subscription Programming 5,920 11.09 $18.35 $38,180

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Natural Gas Distribution 8,710 7.75 $27.19 $56,560
Aerospace Product and Parts Manufacturing 1,750 0.37 $25.27 $52,560
Pipeline Transportation of Natural Gas (8) (8) $25.04 $52,080
Iron and Steel Mills and Ferroalloy Manufacturing 330 0.41 $24.16 $50,250
Rail Transportation 2,940 1.25 $23.34 $48,550


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 259,670 21.84 1.12 $16.14 $33,570
Florida 236,730 28.12 1.45 $15.39 $32,020
California 210,160 12.59 0.65 $19.50 $40,570
New York 159,390 17.31 0.89 $19.47 $40,500
Pennsylvania 120,360 20.82 1.07 $17.40 $36,180




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 49,510 35.10 1.81 $15.71 $32,670
Arizona 94,680 35.01 1.80 $16.10 $33,490
Florida 236,730 28.12 1.45 $15.39 $32,020
Idaho 18,110 26.41 1.36 $14.99 $31,180
Georgia 111,480 25.91 1.33 $16.57 $34,460




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 6,030 8.51 0.44 $22.45 $46,700
Massachusetts 63,630 18.04 0.93 $20.56 $42,760
California 210,160 12.59 0.65 $19.50 $40,570
New York 159,390 17.31 0.89 $19.47 $40,500
Connecticut 31,180 18.85 0.97 $19.38 $40,300



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Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Jersey City-White Plains, NY-NJ Metropolitan Division 107,810 16.11 0.83 $20.15 $41,920
Atlanta-Sandy Springs-Roswell, GA 75,190 28.71 1.48 $17.46 $36,320
Chicago-Naperville-Arlington Heights, IL Metropolitan Division 74,640 20.38 1.05 $18.55 $38,570
Phoenix-Mesa-Scottsdale, AZ 73,250 37.00 1.91 $16.69 $34,710
Dallas-Plano-Irving, TX Metropolitan Division 65,940 26.46 1.36 $18.19 $37,840
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 55,500 12.52 0.65 $18.78 $39,050
Tampa-St. Petersburg-Clearwater, FL 50,130 39.16 2.02 $15.39 $32,000
Minneapolis-St. Paul-Bloomington, MN-WI 44,270 22.91 1.18 $19.68 $40,930
Boston-Cambridge-Newton, MA NECTA Division 35,740 19.43 1.00 $22.00 $45,770
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 33,760 13.40 0.69 $19.30 $40,150