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General Merchandise Stores: NAICS 452

About the General Merchandise Stores subsector

The general merchandise stores subsector is part of the retail trade sector.

Industries in the General Merchandise Stores subsector retail new general merchandise from fixed point-of-sale locations. Establishments in this subsector are unique in that they have the equipment and staff capable of retailing a large variety of goods from a single location. This includes a variety of display equipment and staff trained to provide information on many lines of products.

North American Industry Classification System

The general merchandise stores subsector consists of these industry groups:

  • Department Stores: NAICS 4521
  • Other General Merchandise Stores: NAICS 4529

Workforce Statistics

This section provides information relating to employment in general merchandise stores. These data are obtained from employer or establishment surveys. The following tables present an overview of the industry including the number of jobs, data for occupations common to the industry, and projections of occupational employment change.

Employment

Data series Back
data
Dec.
2024
Jan.
2025
Feb.
2025
Mar.
2025

Employment (in thousands)

Employment, all employees (seasonally adjusted)

3,272.6 3,295.8 (p)3,306.6 (p)3,301.8

Employment, production and nonsupervisory employees

3,273.9 3,120.6 (p)3,084.4  

Footnotes
(p) Preliminary

(Source: Current Employment Statistics)

Employment by Occupation

Data series Employment,
2024

Cashiers

554,230

Customer service representatives

171,120

First-line supervisors/managers of retail sales workers

197,550

Retail salespersons

701,930

Stock clerks and order fillers

909,510

(Source: Occupational Employment and Wage Statistics)

Projections

For projected (future) employment estimates, see the National Employment Matrix, which includes employment estimates by industry and occupation for general merchandise stores.

(Source: Office of Occupational Statistics and Employment Projections)

Earnings and Hours

This section presents data on employee earnings and weekly hours. The latest industry averages of hourly earnings and weekly hours are shown. In addition, recent hourly and annual earnings are shown for occupations commonly found in general merchandise stores.

Earnings and Hours of All Employees

Data series Back
data
Nov.
2024
Dec.
2024
Jan.
2025
Feb.
2025

Average hourly earnings

$21.73 $21.30 $22.50 (p)$22.63

Average weekly hours

26.8 29.4 24.6 (p)26.3

Footnotes
(p) Preliminary

(Source: Current Employment Statistics)

Earnings and Hours of Production and Nonsupervisory Employees

Data series Back
data
Nov.
2024
Dec.
2024
Jan.
2025
Feb.
2025

Average hourly earnings

$17.83 $17.77 $17.78 (p)$17.94

Average weekly hours

30.6 31.6 29.1 (p)29.6

Footnotes
(p) Preliminary

(Source: Current Employment Statistics)

Earnings by Occupation

Data series Wages, 2024
Hourly Annual
Median Mean Median Mean

Cashiers

14.47 15.03 30,100 31,260

Customer service representatives

17.51 18.35 36,410 38,180

First-line supervisors/managers of retail sales workers

22.09 22.83 45,950 47,480

Retail salespersons

16.33 16.17 33,970 33,630

Stock clerks and order fillers

17.43 17.87 36,260 37,170

(Source: Occupational Employment and Wage Statistics)

Work-related Injuries and Illnesses

This section presents data for the industry on rates of workplace injuries and illnesses per 100 full-time workers in general merchandise stores. An injury or illness is considered to be work-related if an event or exposure in the work environment either caused or contributed to the resulting condition or significantly aggravated a pre-existing condition. Information on fatal work-related injuries can be found at www.bls.gov/iif.

Data series 2023

Rate of injury and illness cases per 100 full-time workers

Total recordable cases

4.4

Cases involving days away from work, job restriction, or transfer

2.5

Cases involving days away from work

1.3

Cases involving days of job transfer or restriction

1.2

Blank cells indicate no data reported or data that do not meet publication criteria.

(Source: Injuries, Illnesses, and Fatalities)

Prices

This section provides industry-specific pricing information. The producer price index measures the percentage change in prices that domestic producers receive for goods and services. The prices included in the producer price index are from the first commercial transaction.

Data series Back
data
Dec.
2024
Jan.
2025
Feb.
2025
Mar.
2025

Producer price index

(p)158.414 (p)162.271 (p)159.544 (p)156.914

Percent change from previous month

  (p)1.3% (p)2.4% (p)-1.7% (p)-1.6%

Footnotes
(p) Preliminary

(Source: Producer Price Indexes)

Workplace Trends

This section presents data on the number of establishments in general merchandise stores. Also included in this section is information on productivity, presented as the rate of change in output per hour of workers in the industry.

Establishments

Data series Back
data
1st quarter
2021
2nd quarter
2021
3rd quarter
2021
4th quarter
2021

Number of establishments

Private industry

65,790 66,012 66,490 67,001

Local government

3 3 3 3

Federal government

279 279 277 275

(Source: Quarterly Census of Employment and Wages)

Productivity

This section presents productivity and related data for the industry, presented as the percent change from the previous year. Measures of labor productivity, or output per hour, compare the growth in output to the growth in hours worked. Growth in unit labor costs represent the annual change in the labor cost of producing one unit of output.

Data series Back
data
2021 2022 2023 2024

Labor productivity, output per hour

3.5 5.9 -5.8  

Hours worked

2.8 -5.2 4.0 -0.9

Output

6.4 0.4 -2.0  

Unit labor costs

3.1 0.8 5.5  

(Source: Productivity)

 

Data extracted on: April 29, 2025