Occupational Employment and Wage Statistics
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Occupational Employment and Wages, May 2018
43-0000 Office and Administrative Support Occupations (Major Group)
This major group comprises the following occupations:
First-Line Supervisors of Office and Administrative Support Workers ;
Switchboard Operators, Including Answering Service ;
Telephone Operators ;
Communications Equipment Operators, All Other ;
Bill and Account Collectors ;
Billing and Posting Clerks ;
Bookkeeping, Accounting, and Auditing Clerks ;
Gaming Cage Workers ;
Payroll and Timekeeping Clerks ;
Procurement Clerks ;
Tellers ;
Financial Clerks, All Other ;
Brokerage Clerks ;
Correspondence Clerks ;
Court, Municipal, and License Clerks ;
Credit Authorizers, Checkers, and Clerks ;
Customer Service Representatives ;
Eligibility Interviewers, Government Programs ;
File Clerks ;
Hotel, Motel, and Resort Desk Clerks ;
Interviewers, Except Eligibility and Loan ;
Library Assistants, Clerical ;
Loan Interviewers and Clerks ;
New Accounts Clerks ;
Order Clerks ;
Human Resources Assistants, Except Payroll and Timekeeping ;
Receptionists and Information Clerks ;
Reservation and Transportation Ticket Agents and Travel Clerks ;
Information and Record Clerks, All Other ;
Cargo and Freight Agents ;
Couriers and Messengers ;
Police, Fire, and Ambulance Dispatchers ;
Dispatchers, Except Police, Fire, and Ambulance ;
Meter Readers, Utilities ;
Postal Service Clerks ;
Postal Service Mail Carriers ;
Postal Service Mail Sorters, Processors, and Processing Machine Operators ;
Production, Planning, and Expediting Clerks ;
Shipping, Receiving, and Traffic Clerks ;
Stock Clerks and Order Fillers ;
Weighers, Measurers, Checkers, and Samplers, Recordkeeping ;
Executive Secretaries and Executive Administrative Assistants ;
Legal Secretaries ;
Medical Secretaries ;
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive ;
Computer Operators ;
Data Entry Keyers ;
Word Processors and Typists ;
Desktop Publishers ;
Insurance Claims and Policy Processing Clerks ;
Mail Clerks and Mail Machine Operators, Except Postal Service ;
Office Clerks, General ;
Office Machine Operators, Except Computer ;
Proofreaders and Copy Markers ;
Statistical Assistants ;
Office and Administrative Support Workers, All Other
National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation
National estimates for this occupation: Top
Employment estimate and mean wage estimates for this major group:
| Employment (1) |
Employment
RSE (3) |
Mean hourly
wage |
Mean annual
wage (2) |
Wage RSE (3) |
| 21,828,990 |
0.2 % |
$18.75 |
$38,990 |
0.1 % |
Percentile wage estimates for this major group:
| Percentile |
10% |
25% |
50%
(Median) |
75% |
90% |
| Hourly Wage |
$10.65 |
$13.11 |
$17.19 |
$22.75 |
$29.48 |
| Annual Wage (2) |
$22,150 |
$27,280 |
$35,760 |
$47,320 |
$61,330 |
Industry profile for this occupation: Top
Industries with the highest published employment and wages for this occupation are provided.
For a list of all industries with employment in this occupation, see the Create Customized Tables function.
Industries with the highest levels of employment in this occupation:
| Industry |
Employment (1) |
Percent of industry employment |
Hourly mean wage |
Annual mean wage (2) |
| Credit Intermediation and Related Activities (5221 And 5223 only) |
1,028,820 |
51.20 |
$18.11 |
$37,660 |
| Local Government, excluding schools and hospitals (OES Designation) |
995,020 |
18.15 |
$20.33 |
$42,290 |
| Offices of Physicians |
798,160 |
30.81 |
$17.84 |
$37,100 |
| General Merchandise Stores |
763,510 |
23.99 |
$13.61 |
$28,310 |
| Food and Beverage Stores (4451 and 4452 only) |
761,460 |
26.05 |
$13.62 |
$28,320 |
Industries with the highest concentration of employment in this occupation:
| Industry |
Employment (1) |
Percent of industry employment |
Hourly mean wage |
Annual mean wage (2) |
| Postal Service (federal government) |
553,350 |
87.29 |
$25.09 |
$52,180 |
| Business Support Services |
564,780 |
62.50 |
$16.15 |
$33,580 |
| Freight Transportation Arrangement |
116,560 |
52.38 |
$21.64 |
$45,020 |
| Credit Intermediation and Related Activities (5221 And 5223 only) |
1,028,820 |
51.20 |
$18.11 |
$37,660 |
| Office Administrative Services |
215,960 |
43.52 |
$19.58 |
$40,720 |
Top paying industries for this occupation:
Geographic profile for this occupation: Top
States and areas with the highest published employment, location quotients, and wages for this occupation are provided.
For a list of all areas with employment in this occupation, see the Create Customized Tables function.
States with the highest employment level in this occupation:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| California |
2,438,780 |
143.39 |
0.95 |
$20.79 |
$43,240 |
| Texas |
1,994,750 |
164.67 |
1.09 |
$18.03 |
$37,500 |
| New York |
1,480,630 |
157.75 |
1.05 |
$21.28 |
$44,250 |
| Florida |
1,452,150 |
168.68 |
1.12 |
$17.39 |
$36,170 |
| Pennsylvania |
928,440 |
158.77 |
1.05 |
$18.36 |
$38,190 |
States with the highest concentration of jobs and location quotients in this occupation:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Arizona |
472,350 |
169.33 |
1.12 |
$18.27 |
$37,990 |
| Florida |
1,452,150 |
168.68 |
1.12 |
$17.39 |
$36,170 |
| New Hampshire |
107,820 |
165.13 |
1.09 |
$18.93 |
$39,370 |
| Alaska |
51,950 |
164.78 |
1.09 |
$21.49 |
$44,690 |
| Texas |
1,994,750 |
164.67 |
1.09 |
$18.03 |
$37,500 |
Top paying States for this occupation:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| District of Columbia |
77,550 |
108.87 |
0.72 |
$25.82 |
$53,710 |
| Massachusetts |
496,690 |
139.08 |
0.92 |
$21.65 |
$45,040 |
| Connecticut |
254,600 |
153.35 |
1.02 |
$21.61 |
$44,940 |
| Alaska |
51,950 |
164.78 |
1.09 |
$21.49 |
$44,690 |
| New York |
1,480,630 |
157.75 |
1.05 |
$21.28 |
$44,250 |
Metropolitan areas with the highest employment level in this occupation:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| New York-Newark-Jersey City, NY-NJ-PA |
1,511,150 |
159.09 |
1.05 |
$21.66 |
$45,060 |
| Los Angeles-Long Beach-Anaheim, CA |
943,620 |
154.22 |
1.02 |
$20.55 |
$42,730 |
| Chicago-Naperville-Elgin, IL-IN-WI |
685,950 |
147.78 |
0.98 |
$19.41 |
$40,380 |
| Dallas-Fort Worth-Arlington, TX |
627,920 |
175.98 |
1.17 |
$18.86 |
$39,230 |
| Houston-The Woodlands-Sugar Land, TX |
467,400 |
156.72 |
1.04 |
$18.96 |
$39,440 |
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD |
463,200 |
162.60 |
1.08 |
$19.80 |
$41,190 |
| Miami-Fort Lauderdale-West Palm Beach, FL |
457,050 |
176.45 |
1.17 |
$18.01 |
$37,450 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV |
397,750 |
126.87 |
0.84 |
$21.96 |
$45,670 |
| Atlanta-Sandy Springs-Roswell, GA |
396,700 |
147.86 |
0.98 |
$18.64 |
$38,760 |
| Boston-Cambridge-Nashua, MA-NH |
385,190 |
139.62 |
0.93 |
$22.12 |
$46,010 |
Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Laredo, TX |
20,780 |
208.05 |
1.38 |
$15.01 |
$31,220 |
| Grants Pass, OR |
5,140 |
195.82 |
1.30 |
$16.22 |
$33,740 |
| Tampa-St. Petersburg-Clearwater, FL |
244,250 |
186.07 |
1.23 |
$17.56 |
$36,530 |
| Pensacola-Ferry Pass-Brent, FL |
31,990 |
183.46 |
1.22 |
$16.19 |
$33,670 |
| Charleston, WV |
20,460 |
183.29 |
1.22 |
$16.70 |
$34,740 |
| Jacksonville, FL |
124,130 |
180.81 |
1.20 |
$17.76 |
$36,950 |
| Salt Lake City, UT |
127,730 |
179.13 |
1.19 |
$17.87 |
$37,180 |
| State College, PA |
12,390 |
178.99 |
1.19 |
$17.01 |
$35,380 |
| Bloomsburg-Berwick, PA |
7,280 |
178.98 |
1.19 |
$16.50 |
$34,310 |
| El Paso, TX |
54,340 |
178.23 |
1.18 |
$14.89 |
$30,970 |
Top paying metropolitan areas for this occupation:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| San Jose-Sunnyvale-Santa Clara, CA |
132,140 |
118.07 |
0.78 |
$24.05 |
$50,020 |
| San Francisco-Oakland-Hayward, CA |
321,830 |
133.04 |
0.88 |
$23.92 |
$49,760 |
| Bridgeport-Stamford-Norwalk, CT |
63,880 |
153.54 |
1.02 |
$22.66 |
$47,140 |
| Boston-Cambridge-Nashua, MA-NH |
385,190 |
139.62 |
0.93 |
$22.12 |
$46,010 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV |
397,750 |
126.87 |
0.84 |
$21.96 |
$45,670 |
| Seattle-Tacoma-Bellevue, WA |
264,120 |
133.10 |
0.88 |
$21.95 |
$45,660 |
| Hartford-West Hartford-East Hartford, CT |
91,230 |
155.98 |
1.03 |
$21.75 |
$45,240 |
| Napa, CA |
9,020 |
119.46 |
0.79 |
$21.68 |
$45,090 |
| New York-Newark-Jersey City, NY-NJ-PA |
1,511,150 |
159.09 |
1.05 |
$21.66 |
$45,060 |
| Fairbanks, AK |
5,980 |
168.99 |
1.12 |
$21.40 |
$44,510 |
Nonmetropolitan areas with the highest employment in this occupation:
| Nonmetropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Kansas nonmetropolitan area |
58,060 |
147.98 |
0.98 |
$15.64 |
$32,530 |
| North Northeastern Ohio non-metropolitan area (non-contiguous) |
42,730 |
127.63 |
0.85 |
$16.34 |
$33,980 |
| North Texas Region of Texas nonmetropolitan area |
39,730 |
146.07 |
0.97 |
$16.12 |
$33,540 |
| Balance of Lower Peninsula of Michigan nonmetropolitan area |
37,700 |
138.52 |
0.92 |
$16.77 |
$34,890 |
| Northeast Mississippi nonmetropolitan area |
33,960 |
145.70 |
0.97 |
$14.89 |
$30,980 |
Nonmetropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Nonmetropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Central New Hampshire nonmetropolitan area |
15,860 |
164.15 |
1.09 |
$18.12 |
$37,680 |
| Northeast Maine nonmetropolitan area |
11,660 |
163.52 |
1.08 |
$16.35 |
$34,020 |
| Northwest Nebraska nonmetropolitan area |
6,530 |
162.92 |
1.08 |
$16.07 |
$33,420 |
| Northeast Lower Peninsula of Michigan nonmetropolitan area |
12,020 |
160.59 |
1.06 |
$15.61 |
$32,470 |
| Big Thicket Region of Texas nonmetropolitan area |
16,570 |
159.18 |
1.06 |
$15.47 |
$32,170 |
Top paying nonmetropolitan areas for this occupation:
| Nonmetropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Alaska nonmetropolitan area |
15,900 |
149.79 |
0.99 |
$21.91 |
$45,580 |
| Northwest Colorado nonmetropolitan area |
15,200 |
126.53 |
0.84 |
$20.11 |
$41,840 |
| Massachusetts nonmetropolitan area |
7,790 |
129.24 |
0.86 |
$20.01 |
$41,610 |
| West North Dakota nonmetropolitan area |
14,590 |
120.46 |
0.80 |
$19.68 |
$40,940 |
| Connecticut nonmetropolitan area |
4,990 |
151.21 |
1.00 |
$19.66 |
$40,900 |
About May 2018 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates
These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia.
The percentile wage estimate is the value of a wage below which a certain percent of workers fall.
The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median.
More about percentile wages.
(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours;
for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.
(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.
(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration.
A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.
Other OES estimates and related information:
May 2018 National Occupational Employment and Wage Estimates
May 2018 State Occupational Employment and Wage Estimates
May 2018 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates
May 2018 National Industry-Specific Occupational Employment and Wage Estimates
May 2018 Occupation Profiles
Technical Notes
Last Modified Date: March 29, 2019
United States Department of Labor
