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Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2019

43-0000 Office and Administrative Support Occupations (Major Group)

This major group comprises the following occupations: First-Line Supervisors of Office and Administrative Support Workers ; Switchboard Operators, Including Answering Service ; Telephone Operators ; Communications Equipment Operators, All Other ; Bill and Account Collectors ; Billing and Posting Clerks ; Bookkeeping, Accounting, and Auditing Clerks ; Gambling Cage Workers ; Payroll and Timekeeping Clerks ; Procurement Clerks ; Tellers ; Financial Clerks, All Other ; Brokerage Clerks ; Correspondence Clerks ; Court, Municipal, and License Clerks ; Credit Authorizers, Checkers, and Clerks ; Customer Service Representatives ; Eligibility Interviewers, Government Programs ; File Clerks ; Hotel, Motel, and Resort Desk Clerks ; Interviewers, Except Eligibility and Loan ; Library Assistants, Clerical ; Loan Interviewers and Clerks ; New Accounts Clerks ; Order Clerks ; Human Resources Assistants, Except Payroll and Timekeeping ; Receptionists and Information Clerks ; Reservation and Transportation Ticket Agents and Travel Clerks ; Information and Record Clerks, All Other ; Cargo and Freight Agents ; Couriers and Messengers ; Public Safety Telecommunicators ; Dispatchers, Except Police, Fire, and Ambulance ; Meter Readers, Utilities ; Postal Service Clerks ; Postal Service Mail Carriers ; Postal Service Mail Sorters, Processors, and Processing Machine Operators ; Production, Planning, and Expediting Clerks ; Shipping, Receiving, and Inventory Clerks ; Weighers, Measurers, Checkers, and Samplers, Recordkeeping ; Executive Secretaries and Executive Administrative Assistants ; Legal Secretaries and Administrative Assistants ; Medical Secretaries and Administrative Assistants ; Secretaries and Administrative Assistants, Except Legal, Medical, and Executive ; Data Entry Keyers ; Word Processors and Typists ; Desktop Publishers ; Insurance Claims and Policy Processing Clerks ; Mail Clerks and Mail Machine Operators, Except Postal Service ; Office Clerks, General ; Office Machine Operators, Except Computer ; Proofreaders and Copy Markers ; Statistical Assistants ; Office and Administrative Support Workers, All Other


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation:

Employment estimate and mean wage estimates for this major group:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
19,528,250 0.2 % $19.73 $41,040 0.1 %

Percentile wage estimates for this major group:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $11.44 $14.14 $18.07 $23.75 $30.41
Annual Wage (2) $23,790 $29,400 $37,580 $49,390 $63,260


Industry profile for this occupation:

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Credit Intermediation and Related Activities (5221 And 5223 only) 993,480 48.57 $18.79 $39,090
Local Government, excluding schools and hospitals (OES Designation) 986,750 17.81 $20.78 $43,230
Offices of Physicians 795,690 30.05 $18.22 $37,890
General Medical and Surgical Hospitals 656,590 11.76 $19.59 $40,750
Employment Services 570,790 15.51 $17.98 $37,390

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service (federal government) 549,210 86.96 $25.18 $52,370
Business Support Services 569,930 63.90 $16.51 $34,340
Freight Transportation Arrangement 117,820 50.09 $22.22 $46,220
Credit Intermediation and Related Activities (5221 And 5223 only) 993,480 48.57 $18.79 $39,090
Office Administrative Services 207,550 41.65 $20.18 $41,970

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Monetary Authorities-Central Bank 2,480 12.99 $29.85 $62,090
Natural Gas Distribution 19,500 17.82 $29.32 $60,980
Pipeline Transportation of Crude Oil 960 8.10 $28.53 $59,350
Electric Power Generation, Transmission and Distribution 56,110 14.59 $27.08 $56,330
Motor Vehicle Manufacturing 3,400 1.45 $26.77 $55,690


Geographic profile for this occupation:

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 2,154,700 123.96 0.93 $22.08 $45,930
Texas 1,820,280 146.43 1.10 $18.66 $38,810
New York 1,334,940 140.18 1.05 $22.57 $46,940
Florida 1,294,440 147.20 1.11 $18.33 $38,130
Pennsylvania 825,920 139.95 1.05 $19.45 $40,460




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 438,330 152.90 1.15 $19.15 $39,820
Florida 1,294,440 147.20 1.11 $18.33 $38,130
Texas 1,820,280 146.43 1.10 $18.66 $38,810
Delaware 65,890 145.80 1.10 $19.78 $41,150
Alaska 46,230 145.80 1.10 $22.22 $46,210




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 72,670 100.44 0.76 $26.48 $55,090
Massachusetts 445,160 122.98 0.92 $23.08 $48,000
Connecticut 224,470 134.81 1.01 $22.78 $47,390
New York 1,334,940 140.18 1.05 $22.57 $46,940
Alaska 46,230 145.80 1.10 $22.22 $46,210





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 1,356,000 140.44 1.06 $22.98 $47,790
Los Angeles-Long Beach-Anaheim, CA 834,580 133.75 1.01 $21.81 $45,370
Chicago-Naperville-Elgin, IL-IN-WI 611,120 130.68 0.98 $20.73 $43,110
Dallas-Fort Worth-Arlington, TX 571,530 156.29 1.18 $19.62 $40,800
Houston-The Woodlands-Sugar Land, TX 419,280 137.37 1.03 $19.79 $41,150
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 416,410 144.77 1.09 $20.97 $43,620
Miami-Fort Lauderdale-West Palm Beach, FL 405,380 153.42 1.15 $18.92 $39,350
Atlanta-Sandy Springs-Roswell, GA 361,550 131.78 0.99 $19.37 $40,300
Washington-Arlington-Alexandria, DC-VA-MD-WV 358,860 112.87 0.85 $23.21 $48,270
Boston-Cambridge-Nashua, MA-NH 345,570 123.51 0.93 $23.61 $49,100




Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Laredo, TX 18,910 181.11 1.36 $15.47 $32,180
Jefferson City, MO 12,640 171.10 1.29 $17.16 $35,700
Charleston, WV 18,760 169.79 1.28 $17.47 $36,350
Bloomsburg-Berwick, PA 6,720 166.82 1.25 $17.62 $36,650
El Paso, TX 52,300 166.18 1.25 $15.14 $31,490
Lewiston-Auburn, ME 8,190 164.21 1.24 $17.87 $37,170
Johnson City, TN 12,500 161.16 1.21 $15.72 $32,700
Carson City, NV 4,760 161.09 1.21 $19.47 $40,500
Jacksonville, FL 112,880 160.54 1.21 $18.65 $38,790
Grants Pass, OR 4,270 160.44 1.21 $17.23 $35,840




Top paying metropolitan areas for this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
San Francisco-Oakland-Hayward, CA 284,830 115.22 0.87 $25.62 $53,290
San Jose-Sunnyvale-Santa Clara, CA 125,160 109.71 0.83 $25.12 $52,250
Bridgeport-Stamford-Norwalk, CT 56,530 136.59 1.03 $24.38 $50,700
Boston-Cambridge-Nashua, MA-NH 345,570 123.51 0.93 $23.61 $49,100
Napa, CA 7,700 99.58 0.75 $23.28 $48,420
Washington-Arlington-Alexandria, DC-VA-MD-WV 358,860 112.87 0.85 $23.21 $48,270
Seattle-Tacoma-Bellevue, WA 232,540 115.06 0.87 $23.16 $48,180
New York-Newark-Jersey City, NY-NJ-PA 1,356,000 140.44 1.06 $22.98 $47,790
Hartford-West Hartford-East Hartford, CT 79,310 135.79 1.02 $22.62 $47,050
New Haven, CT 39,070 137.25 1.03 $22.34 $46,480

Nonmetropolitan areas with the highest employment in this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Kansas nonmetropolitan area 50,970 129.35 0.97 $16.29 $33,890
North Northeastern Ohio non-metropolitan area (non-contiguous) 39,870 119.32 0.90 $16.87 $35,090
North Texas Region of Texas nonmetropolitan area 35,830 129.47 0.97 $16.44 $34,200
Balance of Lower Peninsula of Michigan nonmetropolitan area 32,200 117.88 0.89 $17.73 $36,870
Northeast Mississippi nonmetropolitan area 31,860 135.81 1.02 $15.49 $32,230

Nonmetropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Central New Hampshire nonmetropolitan area 14,340 148.35 1.12 $19.12 $39,780
Big Thicket Region of Texas nonmetropolitan area 15,590 146.53 1.10 $15.54 $32,320
South Central Kentucky nonmetropolitan area 24,680 144.76 1.09 $15.38 $32,000
Arizona nonmetropolitan area 12,870 139.73 1.05 $19.79 $41,170
Northwest Lower Peninsula of Michigan nonmetropolitan area 17,120 138.34 1.04 $18.12 $37,700

Top paying nonmetropolitan areas for this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Alaska nonmetropolitan area 14,770 136.15 1.02 $22.44 $46,680
Massachusetts nonmetropolitan area 7,280 119.78 0.90 $21.08 $43,860
Connecticut nonmetropolitan area 4,430 136.20 1.02 $21.07 $43,820
Northwest Colorado nonmetropolitan area 13,660 111.16 0.84 $20.74 $43,130
West North Dakota nonmetropolitan area 13,200 105.04 0.79 $20.49 $42,620


About May 2019 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.


Other OES estimates and related information:

May 2019 National Occupational Employment and Wage Estimates

May 2019 State Occupational Employment and Wage Estimates

May 2019 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2019 National Industry-Specific Occupational Employment and Wage Estimates

May 2019 Occupation Profiles

Technical Notes

 

Last Modified Date: July 6, 2020