May 2016 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers

These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS 561420 - Telephone Call Centers.

Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation, and the employment percent relative standard error, is available in the downloadable XLS files.

NAICS 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:

00-0000 All Occupations
11-0000 Management Occupations
13-0000 Business and Financial Operations Occupations
15-0000 Computer and Mathematical Occupations
17-0000 Architecture and Engineering Occupations
23-0000 Legal Occupations
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations
29-0000 Healthcare Practitioners and Technical Occupations
33-0000 Protective Service Occupations
37-0000 Building and Grounds Cleaning and Maintenance Occupations
39-0000 Personal Care and Service Occupations
41-0000 Sales and Related Occupations
43-0000 Office and Administrative Support Occupations
49-0000 Installation, Maintenance, and Repair Occupations
51-0000 Production Occupations
53-0000 Transportation and Material Moving Occupations

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NAICS 561420 - Telephone Call Centers

Occupation code	Occupation title (click on the occupation title to view an occupational profile)	Group	Employment	Employment RSE	Percent of total employment	Median hourly wage	Mean hourly wage	Annual mean wage	Mean wage RSE

00-0000	All Occupations	total	546,220	1.4%	100.00%	$13.53	$16.82	$34,980	0.8%
11-0000	Management Occupations	major	11,170	4.4%	2.05%	$46.37	$53.17	$110,600	1.3%
11-1000	Top Executives	minor	4,770	5.4%	0.87%	$44.20	$54.54	$113,450	2.3%
11-1011	Chief Executives	detail	420	10.1%	0.08%	$79.67	$90.00	$187,190	4.3%
11-1021	General and Operations Managers	detail	4,350	5.6%	0.80%	$41.81	$51.15	$106,390	2.5%
11-2000	Advertising, Marketing, Promotions, Public Relations, and Sales Managers	minor	1,630	5.9%	0.30%	$50.08	$55.82	$116,100	2.6%
11-2011	Advertising and Promotions Managers	detail	50	6.8%	0.01%	$52.06	$49.15	$102,240	3.0%
11-2020	Marketing and Sales Managers	broad	1,560	6.1%	0.29%	$49.70	$55.90	$116,270	2.7%
11-2021	Marketing Managers	detail	300	8.2%	0.05%	$50.59	$56.64	$117,820	4.3%
11-2022	Sales Managers	detail	1,260	6.9%	0.23%	$49.47	$55.72	$115,900	3.2%
11-3000	Operations Specialties Managers	minor	4,050	6.9%	0.74%	$47.01	$51.16	$106,410	1.6%
11-3011	Administrative Services Managers	detail	1,220	5.8%	0.22%	$40.69	$44.47	$92,490	2.3%
11-3021	Computer and Information Systems Managers	detail	850	5.9%	0.15%	$57.12	$61.24	$127,370	2.6%
11-3031	Financial Managers	detail	960	25.5%	0.18%	$52.49	$58.41	$121,480	3.5%
11-3071	Transportation, Storage, and Distribution Managers	detail	40	25.5%	0.01%	$41.95	$43.31	$90,090	3.8%
11-3121	Human Resources Managers	detail	510	5.7%	0.09%	$42.35	$47.60	$99,000	2.7%
11-3131	Training and Development Managers	detail	450	11.1%	0.08%	$34.23	$39.80	$82,780	3.5%
11-9000	Other Management Occupations	minor	730	9.9%	0.13%	$45.65	$49.45	$102,850	2.8%
11-9041	Architectural and Engineering Managers	detail	70	40.2%	0.01%	$71.96	$75.32	$156,670	6.9%
11-9111	Medical and Health Services Managers	detail	30	0.7%	0.01%	$66.47	$61.43	$127,770	1.9%
11-9199	Managers, All Other	detail	610	11.5%	0.11%	$42.49	$45.70	$95,060	2.8%
13-0000	Business and Financial Operations Occupations	major	20,860	4.3%	3.82%	$26.86	$29.57	$61,500	1.5%
13-1000	Business Operations Specialists	minor	17,500	3.7%	3.20%	$26.00	$28.74	$59,790	1.6%
13-1020	Buyers and Purchasing Agents	broad	330	25.4%	0.06%	$32.88	$33.58	$69,840	2.4%
13-1023	Purchasing Agents, Except Wholesale, Retail, and Farm Products	detail	330	25.4%	0.06%	$32.88	$33.58	$69,840	2.4%
13-1030	Claims Adjusters, Appraisers, Examiners, and Investigators	broad	70	21.4%	0.01%	$23.41	$26.06	$54,200	8.4%
13-1031	Claims Adjusters, Examiners, and Investigators	detail	70	21.9%	0.01%	$22.93	$26.02	$54,120	8.6%
13-1041	Compliance Officers	detail	530	9.4%	0.10%	$23.10	$24.78	$51,540	3.0%
13-1051	Cost Estimators	detail	40	41.5%	0.01%	$33.24	$35.13	$73,080	12.1%
13-1070	Human Resources Workers	broad	2,600	3.5%	0.48%	$25.01	$26.89	$55,930	1.2%
13-1071	Human Resources Specialists	detail	2,560	3.6%	0.47%	$24.93	$26.76	$55,660	1.2%
13-1075	Labor Relations Specialists	detail	40	23.2%	0.01%	$31.59	$35.32	$73,470	9.6%
13-1081	Logisticians	detail	150	10.2%	0.03%	$26.00	$28.72	$59,740	3.3%
13-1111	Management Analysts	detail	2,230	13.8%	0.41%	$31.58	$36.36	$75,630	2.4%
13-1121	Meeting, Convention, and Event Planners	detail	50	33.1%	0.01%	$17.55	$18.19	$37,830	6.2%
13-1141	Compensation, Benefits, and Job Analysis Specialists	detail	160	9.1%	0.03%	$23.72	$25.67	$53,400	3.2%
13-1151	Training and Development Specialists	detail	6,190	3.4%	1.13%	$20.95	$23.71	$49,320	1.4%
13-1161	Market Research Analysts and Marketing Specialists	detail	1,300	10.6%	0.24%	$26.80	$30.53	$63,500	3.7%
13-1199	Business Operations Specialists, All Other	detail	3,820	7.7%	0.70%	$30.99	$33.50	$69,690	2.3%
13-2000	Financial Specialists	minor	3,350	13.6%	0.61%	$30.73	$33.86	$70,430	2.1%
13-2011	Accountants and Auditors	detail	(8)	(8)	(8)	$29.58	$32.90	$68,420	3.2%
13-2031	Budget Analysts	detail	90	24.7%	0.02%	$31.12	$33.32	$69,310	5.5%
13-2041	Credit Analysts	detail	230	24.4%	0.04%	$29.80	$33.24	$69,130	5.7%
13-2050	Financial Analysts and Advisors	broad	630	16.0%	0.12%	$31.98	$35.64	$74,120	3.6%
13-2051	Financial Analysts	detail	600	16.6%	0.11%	$31.74	$35.51	$73,860	3.7%
13-2061	Financial Examiners	detail	330	27.3%	0.06%	$35.06	$37.93	$78,900	4.9%
13-2070	Credit Counselors and Loan Officers	broad	470	46.0%	0.09%	$29.82	$32.22	$67,020	4.0%
13-2072	Loan Officers	detail	450	47.5%	0.08%	$30.17	$32.69	$67,990	4.3%
13-2099	Financial Specialists, All Other	detail	230	24.9%	0.04%	$33.49	$33.15	$68,950	5.2%
15-0000	Computer and Mathematical Occupations	major	18,950	7.3%	3.47%	$26.44	$29.64	$61,650	1.9%
15-1100	Computer Occupations	minor	18,290	7.5%	3.35%	$26.39	$29.63	$61,640	2.0%
15-1120	Computer and Information Analysts	broad	1,870	15.6%	0.34%	$35.25	$37.30	$77,590	1.8%
15-1121	Computer Systems Analysts	detail	1,640	17.7%	0.30%	$35.42	$37.46	$77,920	2.0%
15-1122	Information Security Analysts	detail	230	7.5%	0.04%	$34.21	$36.18	$75,260	2.6%
15-1130	Software Developers and Programmers	broad	2,190	6.6%	0.40%	$39.05	$40.15	$83,510	2.5%
15-1131	Computer Programmers	detail	530	12.9%	0.10%	$33.38	$34.11	$70,950	3.5%
15-1132	Software Developers, Applications	detail	690	11.0%	0.13%	$45.34	$46.18	$96,060	3.4%
15-1133	Software Developers, Systems Software	detail	640	9.9%	0.12%	$41.32	$42.37	$88,120	5.6%
15-1134	Web Developers	detail	330	18.9%	0.06%	$31.34	$32.86	$68,350	2.9%
15-1140	Database and Systems Administrators and Network Architects	broad	(8)	(8)	(8)	$37.64	$39.97	$83,130	1.8%
15-1141	Database Administrators	detail	570	10.5%	0.10%	$36.78	$38.24	$79,540	1.9%
15-1142	Network and Computer Systems Administrators	detail	(8)	(8)	(8)	$35.93	$37.97	$78,970	2.1%
15-1143	Computer Network Architects	detail	450	13.1%	0.08%	$46.94	$49.54	$103,050	3.4%
15-1150	Computer Support Specialists	broad	11,070	11.3%	2.03%	$21.49	$23.66	$49,210	2.4%
15-1151	Computer User Support Specialists	detail	8,410	12.2%	1.54%	$20.85	$22.34	$46,480	2.6%
15-1152	Computer Network Support Specialists	detail	(8)	(8)	(8)	$23.45	$27.80	$57,820	4.4%
15-1199	Computer Occupations, All Other	detail	480	8.5%	0.09%	$31.92	$31.94	$66,440	4.2%
15-2000	Mathematical Science Occupations	minor	660	15.2%	0.12%	$27.45	$29.74	$61,860	3.9%
15-2031	Operations Research Analysts	detail	(8)	(8)	(8)	$27.66	$29.93	$62,250	4.0%
17-0000	Architecture and Engineering Occupations	major	750	14.9%	0.14%	$46.87	$47.90	$99,640	3.4%
17-2000	Engineers	minor	680	16.1%	0.12%	$48.57	$49.71	$103,390	3.3%
17-2070	Electrical and Electronics Engineers	broad	640	17.0%	0.12%	$48.94	$49.99	$103,980	3.6%
17-2072	Electronics Engineers, Except Computer	detail	570	18.3%	0.10%	$47.71	$49.37	$102,700	3.9%
17-3000	Drafters, Engineering Technicians, and Mapping Technicians	minor	70	25.6%	0.01%	$29.54	$30.70	$63,860	3.5%
17-3020	Engineering Technicians, Except Drafters	broad	70	25.6%	0.01%	$29.54	$30.70	$63,860	3.5%
17-3023	Electrical and Electronics Engineering Technicians	detail	70	25.6%	0.01%	$29.54	$30.70	$63,860	3.5%
23-0000	Legal Occupations	major	160	16.1%	0.03%	$30.06	$39.89	$82,970	7.7%
23-1000	Lawyers, Judges, and Related Workers	minor	80	19.6%	0.01%	$51.08	$58.98	$122,680	6.9%
23-1010	Lawyers and Judicial Law Clerks	broad	80	19.6%	0.01%	$51.08	$58.98	$122,680	6.9%
23-1011	Lawyers	detail	80	19.6%	0.01%	$51.08	$58.98	$122,680	6.9%
23-2000	Legal Support Workers	minor	90	22.5%	0.02%	$21.33	$22.60	$47,000	6.0%
23-2011	Paralegals and Legal Assistants	detail	50	20.3%	0.01%	$24.99	$24.36	$50,680	9.2%
23-2090	Miscellaneous Legal Support Workers	broad	30	44.8%	0.01%	$19.60	$19.97	$41,540	3.0%
27-0000	Arts, Design, Entertainment, Sports, and Media Occupations	major	710	11.5%	0.13%	$22.22	$25.45	$52,930	4.0%
27-1000	Art and Design Workers	minor	160	16.2%	0.03%	$23.16	$24.50	$50,960	4.4%
27-1020	Designers	broad	140	17.5%	0.03%	$22.52	$23.17	$48,190	4.4%
27-1024	Graphic Designers	detail	120	14.4%	0.02%	$23.05	$23.23	$48,320	4.4%
27-3000	Media and Communication Workers	minor	500	14.1%	0.09%	$22.05	$25.90	$53,860	5.1%
27-3031	Public Relations Specialists	detail	230	21.8%	0.04%	$23.51	$28.61	$59,510	6.2%
27-3040	Writers and Editors	broad	160	15.7%	0.03%	$23.62	$26.75	$55,640	5.9%
27-3041	Editors	detail	30	26.1%	0.01%	$25.60	$33.90	$70,500	14.6%
27-3042	Technical Writers	detail	50	26.2%	0.01%	$25.49	$24.61	$51,200	6.0%
27-3043	Writers and Authors	detail	90	24.0%	0.02%	$21.83	$25.38	$52,790	8.6%
27-3090	Miscellaneous Media and Communication Workers	broad	100	31.5%	0.02%	$17.64	$18.05	$37,550	13.0%
27-3091	Interpreters and Translators	detail	100	32.5%	0.02%	$17.74	$18.15	$37,750	12.7%
27-4000	Media and Communication Equipment Workers	minor	(8)	(8)	(8)	$20.21	$20.95	$43,580	5.3%
29-0000	Healthcare Practitioners and Technical Occupations	major	1,690	17.0%	0.31%	$27.42	$32.14	$66,840	3.7%
29-1000	Health Diagnosing and Treating Practitioners	minor	1,160	24.2%	0.21%	$33.73	$39.21	$81,560	5.7%
29-1051	Pharmacists	detail	350	8.2%	0.06%	$58.48	$56.87	$118,300	2.8%
29-1141	Registered Nurses	detail	810	34.4%	0.15%	$28.96	$31.53	$65,590	5.1%
29-2000	Health Technologists and Technicians	minor	510	6.9%	0.09%	$14.85	$16.10	$33,500	2.1%
29-2050	Health Practitioner Support Technologists and Technicians	broad	450	0.0%	0.08%	$14.94	$16.01	$33,300	1.7%
29-2052	Pharmacy Technicians	detail	450	0.0%	0.08%	$14.93	$15.98	$33,240	1.7%
29-2071	Medical Records and Health Information Technicians	detail	(8)	(8)	(8)	$13.51	$14.22	$29,580	7.3%
33-0000	Protective Service Occupations	major	310	9.6%	0.06%	$12.02	$14.06	$29,240	3.0%
33-9000	Other Protective Service Workers	minor	290	9.5%	0.05%	$11.89	$13.69	$28,480	3.2%
33-9021	Private Detectives and Investigators	detail	40	18.1%	0.01%	$17.27	$20.11	$41,830	10.5%
33-9030	Security Guards and Gaming Surveillance Officers	broad	250	10.0%	0.05%	$11.61	$12.70	$26,410	3.1%
33-9032	Security Guards	detail	250	10.0%	0.05%	$11.61	$12.70	$26,410	3.1%
37-0000	Building and Grounds Cleaning and Maintenance Occupations	major	430	13.5%	0.08%	$11.90	$12.48	$25,960	3.1%
37-2000	Building Cleaning and Pest Control Workers	minor	400	14.2%	0.07%	$11.91	$12.40	$25,790	3.3%
37-2010	Building Cleaning Workers	broad	400	14.2%	0.07%	$11.91	$12.40	$25,790	3.3%
37-2011	Janitors and Cleaners, Except Maids and Housekeeping Cleaners	detail	390	14.7%	0.07%	$11.94	$12.43	$25,850	3.4%
39-0000	Personal Care and Service Occupations	major	60	36.5%	0.01%	$22.62	$23.08	$48,010	7.7%
39-9000	Other Personal Care and Service Workers	minor	30	23.7%	0.01%	$24.03	$24.17	$50,270	10.0%
41-0000	Sales and Related Occupations	major	156,630	2.9%	28.67%	$11.90	$14.79	$30,760	1.4%
41-1010	First-Line Supervisors of Sales Workers	broad	8,340	3.6%	1.53%	$21.61	$27.01	$56,190	2.9%
41-1012	First-Line Supervisors of Non-Retail Sales Workers	detail	8,210	3.6%	1.50%	$21.62	$27.08	$56,320	2.9%
41-2000	Retail Sales Workers	minor	(8)	(8)	(8)	$13.01	$14.74	$30,650	3.6%
41-2020	Counter and Rental Clerks and Parts Salespersons	broad	(8)	(8)	(8)	$13.43	$15.05	$31,300	6.9%
41-2031	Retail Salespersons	detail	(8)	(8)	(8)	$12.59	$14.63	$30,430	4.4%
41-3000	Sales Representatives, Services	minor	19,640	7.8%	3.59%	$18.21	$23.51	$48,910	4.1%
41-3021	Insurance Sales Agents	detail	860	23.1%	0.16%	$17.53	$19.97	$41,540	7.8%
41-3099	Sales Representatives, Services, All Other	detail	18,430	8.3%	3.37%	$18.23	$23.68	$49,260	4.4%
41-4010	Sales Representatives, Wholesale and Manufacturing	broad	(8)	(8)	(8)	$22.30	$24.95	$51,900	8.1%
41-4011	Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products	detail	(8)	(8)	(8)	$27.57	$29.90	$62,190	8.7%
41-4012	Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products	detail	1,850	22.4%	0.34%	$15.55	$19.41	$40,370	8.4%
41-9000	Other Sales and Related Workers	minor	122,610	3.4%	22.45%	$11.28	$12.23	$25,450	0.9%
41-9010	Models, Demonstrators, and Product Promoters	broad	(8)	(8)	(8)	$11.10	$12.45	$25,900	11.7%
41-9011	Demonstrators and Product Promoters	detail	(8)	(8)	(8)	$11.10	$12.45	$25,900	11.7%
41-9031	Sales Engineers	detail	300	39.9%	0.05%	$50.20	$44.72	$93,010	10.2%
41-9041	Telemarketers	detail	122,100	3.4%	22.35%	$11.27	$12.15	$25,270	0.9%
41-9090	Miscellaneous Sales and Related Workers	broad	(8)	(8)	(8)	$14.25	$15.70	$32,660	6.6%
41-9099	Sales and Related Workers, All Other	detail	(8)	(8)	(8)	$14.43	$16.01	$33,300	7.4%
43-0000	Office and Administrative Support Occupations	major	327,490	2.0%	59.96%	$13.43	$14.81	$30,800	0.7%
43-1011	First-Line Supervisors of Office and Administrative Support Workers	detail	19,030	2.6%	3.48%	$22.94	$24.89	$51,760	1.0%
43-2000	Communications Equipment Operators	minor	17,270	8.6%	3.16%	$12.01	$12.95	$26,940	1.8%
43-2011	Switchboard Operators, Including Answering Service	detail	16,590	8.9%	3.04%	$11.99	$12.89	$26,810	1.8%
43-2021	Telephone Operators	detail	540	33.9%	0.10%	$12.53	$14.63	$30,430	7.2%
43-2099	Communications Equipment Operators, All Other	detail	(8)	(8)	(8)	$13.16	$13.91	$28,930	10.6%
43-3000	Financial Clerks	minor	9,140	8.8%	1.67%	$15.99	$16.90	$35,140	2.0%
43-3011	Bill and Account Collectors	detail	4,370	15.4%	0.80%	$15.28	$16.55	$34,420	3.4%
43-3021	Billing and Posting Clerks	detail	1,750	28.3%	0.32%	$15.15	$15.51	$32,270	5.6%
43-3031	Bookkeeping, Accounting, and Auditing Clerks	detail	2,620	9.4%	0.48%	$17.28	$18.10	$37,660	1.6%
43-3051	Payroll and Timekeeping Clerks	detail	330	11.6%	0.06%	$18.00	$18.87	$39,260	2.0%
43-3099	Financial Clerks, All Other	detail	40	23.3%	0.01%	$19.24	$20.49	$42,630	3.9%
43-4000	Information and Record Clerks	minor	266,360	2.2%	48.76%	$13.02	$14.03	$29,190	0.8%
43-4021	Correspondence Clerks	detail	330	27.7%	0.06%	$16.96	$17.52	$36,440	3.1%
43-4041	Credit Authorizers, Checkers, and Clerks	detail	310	24.1%	0.06%	$17.75	$18.97	$39,450	4.4%
43-4051	Customer Service Representatives	detail	256,450	2.3%	46.95%	$12.98	$13.98	$29,080	0.8%
43-4071	File Clerks	detail	210	39.2%	0.04%	$13.09	$13.77	$28,630	5.1%
43-4111	Interviewers, Except Eligibility and Loan	detail	1,180	35.2%	0.22%	$13.13	$13.62	$28,340	3.8%
43-4131	Loan Interviewers and Clerks	detail	480	31.4%	0.09%	$17.98	$18.52	$38,520	1.9%
43-4151	Order Clerks	detail	4,750	18.6%	0.87%	$13.87	$14.93	$31,060	4.3%
43-4161	Human Resources Assistants, Except Payroll and Timekeeping	detail	810	5.6%	0.15%	$16.71	$17.35	$36,090	1.7%
43-4171	Receptionists and Information Clerks	detail	890	14.1%	0.16%	$12.30	$13.19	$27,430	3.7%
43-4181	Reservation and Transportation Ticket Agents and Travel Clerks	detail	350	8.9%	0.06%	$11.30	$12.00	$24,950	4.8%
43-4199	Information and Record Clerks, All Other	detail	570	8.7%	0.10%	$19.54	$19.09	$39,700	3.2%
43-5000	Material Recording, Scheduling, Dispatching, and Distributing Workers	minor	4,010	8.3%	0.73%	$14.83	$17.19	$35,760	4.3%
43-5030	Dispatchers	broad	930	11.0%	0.17%	$13.30	$16.21	$33,710	12.8%
43-5031	Police, Fire, and Ambulance Dispatchers	detail	240	31.2%	0.04%	$18.68	$19.07	$39,670	7.6%
43-5032	Dispatchers, Except Police, Fire, and Ambulance	detail	700	10.3%	0.13%	$11.39	$15.23	$31,690	16.6%
43-5061	Production, Planning, and Expediting Clerks	detail	1,310	12.9%	0.24%	$21.98	$22.76	$47,350	3.3%
43-5071	Shipping, Receiving, and Traffic Clerks	detail	210	22.2%	0.04%	$14.55	$16.31	$33,920	7.9%
43-5081	Stock Clerks and Order Fillers	detail	1,260	19.0%	0.23%	$11.65	$13.05	$27,150	3.0%
43-5111	Weighers, Measurers, Checkers, and Samplers, Recordkeeping	detail	290	39.0%	0.05%	$12.64	$13.66	$28,410	9.1%
43-6010	Secretaries and Administrative Assistants	broad	3,360	5.8%	0.62%	$17.83	$19.23	$39,990	2.1%
43-6011	Executive Secretaries and Executive Administrative Assistants	detail	980	14.3%	0.18%	$24.56	$25.06	$52,130	2.0%
43-6013	Medical Secretaries	detail	40	49.9%	0.01%	$15.78	$15.69	$32,640	9.5%
43-6014	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	detail	2,340	5.9%	0.43%	$15.84	$16.81	$34,960	2.0%
43-9000	Other Office and Administrative Support Workers	minor	8,330	9.8%	1.52%	$14.52	$15.23	$31,670	1.4%
43-9011	Computer Operators	detail	60	20.1%	0.01%	$17.01	$18.35	$38,170	4.0%
43-9020	Data Entry and Information Processing Workers	broad	1,410	23.3%	0.26%	$12.75	$13.65	$28,400	3.0%
43-9021	Data Entry Keyers	detail	1,380	23.7%	0.25%	$12.74	$13.62	$28,320	3.0%
43-9041	Insurance Claims and Policy Processing Clerks	detail	1,010	28.9%	0.18%	$17.16	$17.78	$36,990	3.0%
43-9051	Mail Clerks and Mail Machine Operators, Except Postal Service	detail	230	19.9%	0.04%	$12.85	$13.55	$28,190	3.9%
43-9061	Office Clerks, General	detail	4,040	8.8%	0.74%	$13.84	$14.77	$30,730	1.8%
43-9071	Office Machine Operators, Except Computer	detail	100	10.6%	0.02%	$20.54	$19.21	$39,960	3.7%
43-9199	Office and Administrative Support Workers, All Other	detail	(8)	(8)	(8)	$15.29	$16.00	$33,270	1.7%
49-0000	Installation, Maintenance, and Repair Occupations	major	(8)	(8)	(8)	(8)	(8)	(8)	(8)
49-1011	First-Line Supervisors of Mechanics, Installers, and Repairers	detail	300	18.7%	0.06%	$33.11	$34.14	$71,000	3.5%
49-2011	Computer, Automated Teller, and Office Machine Repairers	detail	(8)	(8)	(8)	$21.30	$20.57	$42,780	6.1%
49-2021	Radio, Cellular, and Tower Equipment Installers and Repairers	detail	40	9.2%	0.01%	$40.11	$35.61	$74,080	8.7%
49-2090	Miscellaneous Electrical and Electronic Equipment Mechanics, Installers, and Repairers	broad	140	23.2%	0.03%	$17.27	$17.86	$37,150	6.5%
49-2097	Electronic Home Entertainment Equipment Installers and Repairers	detail	140	24.2%	0.02%	$16.67	$17.29	$35,970	6.6%
49-9000	Other Installation, Maintenance, and Repair Occupations	minor	610	9.7%	0.11%	$15.10	$17.74	$36,900	4.9%
49-9071	Maintenance and Repair Workers, General	detail	530	8.4%	0.10%	$14.74	$17.18	$35,730	4.5%
49-9090	Miscellaneous Installation, Maintenance, and Repair Workers	broad	30	33.7%	0.01%	$12.19	$13.02	$27,090	4.9%
51-0000	Production Occupations	major	(8)	(8)	(8)	$13.16	$14.45	$30,060	12.4%
51-1011	First-Line Supervisors of Production and Operating Workers	detail	80	27.0%	0.01%	$23.93	$25.62	$53,290	5.5%
51-5110	Printing Workers	broad	100	35.9%	0.02%	$14.35	$15.95	$33,190	8.3%
51-5111	Prepress Technicians and Workers	detail	30	48.7%	0.01%	$15.60	$16.09	$33,460	5.9%
51-5112	Printing Press Operators	detail	50	30.9%	0.01%	$12.64	$16.37	$34,050	15.2%
51-9000	Other Production Occupations	minor	(8)	(8)	(8)	$12.85	$13.90	$28,910	12.7%
51-9061	Inspectors, Testers, Sorters, Samplers, and Weighers	detail	(8)	(8)	(8)	$12.85	$13.90	$28,910	12.8%
53-0000	Transportation and Material Moving Occupations	major	1,430	37.2%	0.26%	$12.40	$16.04	$33,370	10.3%
53-1000	Supervisors of Transportation and Material Moving Workers	minor	40	37.4%	0.01%	$25.38	$27.46	$57,130	10.4%
53-1021	First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand	detail	40	40.2%	0.01%	$24.10	$26.12	$54,330	11.7%
53-7000	Material Moving Workers	minor	680	36.2%	0.12%	$11.33	$12.99	$27,010	8.1%
53-7051	Industrial Truck and Tractor Operators	detail	(8)	(8)	(8)	$17.92	$17.89	$37,210	8.8%
53-7060	Laborers and Material Movers, Hand	broad	580	35.4%	0.11%	$10.21	$12.14	$25,260	7.9%
53-7062	Laborers and Freight, Stock, and Material Movers, Hand	detail	150	45.6%	0.03%	$15.26	$14.68	$30,530	5.0%
53-7064	Packers and Packagers, Hand	detail	430	45.2%	0.08%	$9.37	$11.24	$23,380	10.0%

About May 2016 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.

Other OES estimates and related information:

May 2016 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2016 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2016 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2016 National Industry-Specific Occupational Employment and Wage Estimates

May 2016 Occupation Profiles

Technical notes

Last Modified Date: March 31, 2017