Good communication and computer skills are essential for travel agents.
A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training. Good communication and computer skills are essential.
Employers generally require candidates to have at least a high school diploma, but may prefer those who have a college degree or who have taken classes related to the travel industry. Many community colleges, vocational schools, and industry associations offer technical training or continuing education classes in professional travel planning. Classes usually focus on reservations systems, marketing, and regulations regarding international travel. In addition, some colleges offer degrees in travel and tourism.
Employers in the travel industry always give some on-the-job training on the computer systems that are used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.
Licenses, Certifications, and Registrations
A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. The test has no eligibility requirements and is administered by The Travel Institute.
The Travel Institute also provides training and professional certification opportunities for experienced travel agents. Different levels of certification are offered, depending on a travel agent’s experience. Travel agents with limited experience can become a Certified Travel Associate (CTA) after completing a series of classes and exams. For those with at least 5 years of experience, the more highly advanced Certified Travel Counselor (CTC) certification can be achieved. Both the CTA and CTC require continuing education each year to maintain certification.
The Cruise Lines International Association (CLIA) offers four levels of certification: Certified (CCC), Accredited (ACC), Master (MCC), and Elite Cruise Counselor (ECC). Each level requires a certain amount of training and product knowledge.
Some states require agents to have a business license to sell travel services. Requirements among states vary greatly. Contact individual state licensing agencies for more information.
Some agencies prefer travel agents with firsthand experience visiting a country. These agencies especially prefer travel agents who specialize in specific destinations or particular types of travelers, such as groups with a special interest or corporate travelers.
Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.
Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.
Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.
Detail oriented. Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules.
Organizational skills. Travel agents often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.
Sales skills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.