Automotive service technicians and mechanics learn from more experienced workers.
Employers prefer that automotive service technicians and mechanics complete a program at a postsecondary institution. Industry certification is usually required once the person is employed.
High school courses in automotive repair, electronics, computers, and mathematics provide a good background for prospective service technicians. However, high school graduates typically need further training to become fully qualified.
Completing a vocational or other postsecondary education program in automotive service technology is considered the best preparation for entry-level positions. Programs usually last 6 months to a year and provide intensive career preparation through classroom instruction and hands-on practice. Short-term certificate programs in a particular subject, such as brake maintenance or engine performance, are also available.
Some service technicians get an associate’s degree. Courses usually include mathematics, electronics, and automotive repair. Some programs add classes in customer service and other necessary skills.
Various automobile manufacturers and dealers sponsor associate’s degree programs. Students in these programs typically spend alternating periods attending classes full time and working full time in service shops under the guidance of an experienced technician.
Service technicians who have graduated from postsecondary programs in automotive service technology generally require little on-the-job training.
Those who have not completed postsecondary education, however, generally start as trainee technicians, technicians’ helpers, or lubrication workers. They gradually acquire more knowledge and experience by working with experienced mechanics and technicians.
Licenses, Certifications, and Registrations
The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be certified in proper refrigerant handling. No formal test preparation is required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.
Certification from the National Institute for Automotive Service Excellence (ASE) is the standard credential for service technicians. Certification demonstrates competence and usually brings higher pay. Many employers require their service technicians to become certified.
ASE certification is available in nine different automobile specialty areas: automatic transmission/transaxle, brakes, light vehicle diesel engines, electrical/electronic systems, engine performance, engine repair, heating and air-conditioning, manual drive train and axles, and suspension and steering.
To become certified, technicians must have at least 2 years of experience (or relevant schooling and 1 year of experience) and pass an exam. Technicians who achieve certification in all of the foregoing areas (light vehicle diesel engine certification is not required) may earn ASE Master Technician status.
Customer-service skills. Service technicians discuss automotive problems—along with options to fix them—with their customers. Because workers may depend on repeat clients for business, they must be courteous, good listeners, and ready to answer customers’ questions.
Detail oriented. Service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes.
Dexterity. Service technicians perform many tasks that require steady hands and good hand–eye coordination, such as assembling or attaching components and subassemblies.
Mechanical skills. Service technicians must be familiar with engine components and systems and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.
Organizational skills. Service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts.
Physical strength. Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels.
Troubleshooting skills. Service technicians use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. They must be familiar with electronic control systems and the appropriate tools needed to fix and maintain them.