Customer service representatives interact with customers to handle complaints, process orders, and answer questions.Work Environment
Customer service representatives are employed in nearly every industry. Most work full time.How to Become a Customer Service Representative
Customer service representatives typically need a high school diploma and are trained on the job. They should be good at communicating with people and adept at using computers.Pay
The median hourly wage for customer service representatives was $17.23 in May 2020.Job Outlook
Employment of customer service representatives is projected to show little or no change from 2020 to 2030.
Despite limited employment growth, about 361,700 openings for customer service representatives are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.State & Area Data
Explore resources for employment and wages by state and area for customer service representatives.Similar Occupations
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.More Information, Including Links to O*NET
Learn more about customer service representatives by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.