Bureau of Labor Statistics

Office and Administrative Support Occupations

Employment in office and administrative support occupations is projected to decline 5 percent, with a loss of about 959,700 jobs from 2019 to 2029. Technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do. Despite projected employment declines, however, openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.

The median annual wage for office and administrative support occupations was $38,720 in May 2020, below the median for all occupations of $41,950.

  Occupation Job Summary Entry-Level Education 2020 MEDIAN PAY
Bill and account collectors

Bill and Account Collectors

Bill and account collectors try to recover payment on overdue bills.

High school diploma or equivalent $38,100
Bookkeeping, accounting, and auditing clerks

Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations and check financial records for accuracy.

Some college, no degree $42,410
Customer service representatives

Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

High school diploma or equivalent $35,830
Desktop publishers

Desktop Publishers

Desktop publishers use computer software to design page layouts for items that are printed or published online.

Associate's degree $47,560
Financial clerks

Financial Clerks

Financial clerks do administrative work, help customers, and carry out transactions that involve money.

High school diploma or equivalent $41,520
General office clerks

General Office Clerks

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

High school diploma or equivalent $35,330
Information clerks

Information Clerks

Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

See How to Become One $36,920
Material recording clerks

Material Recording Clerks

Material recording clerks track product information in order to keep businesses and supply chains on schedule.

High school diploma or equivalent $31,170
Police, fire, and ambulance dispatchers

Police, Fire, and Ambulance Dispatchers

Police, fire, and ambulance dispatchers, also called public safety telecommunicators, answer emergency and nonemergency calls.

High school diploma or equivalent $43,290
Postal service workers

Postal Service Workers

Postal service workers sell postal products and collect, sort, and deliver mail.

High school diploma or equivalent $51,150
Receptionists

Receptionists

Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.

High school diploma or equivalent $31,110
Secretaries and administrative assistants

Secretaries and Administrative Assistants

Secretaries and administrative assistants perform routine clerical and administrative duties.

High school diploma or equivalent $40,990
Tellers

Tellers

Tellers are responsible for accurately processing routine transactions at a bank.

High school diploma or equivalent $32,620
Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Office and Administrative Support Occupations,
at https://www.bls.gov/ooh/office-and-administrative-support/home.htm (visited April 09, 2021).

Last Modified Date: Friday, April 9, 2021

Telephone: 1-202-691-5700 www.bls.gov/ooh Contact OOH

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