Bureau of Labor Statistics

Information Clerks

information clerks image
Information clerks maintain records.
Quick Facts: Information Clerks
2019 Median Pay $35,390 per year
$17.01 per hour
Typical Entry-Level Education See How to Become One
Work Experience in a Related Occupation None
On-the-job Training See How to Become One
Number of Jobs, 2018 1,484,300
Job Outlook, 2018-28 0% (Little or no change)
Employment Change, 2018-28 -7,300

Summary

What Information Clerks Do

Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

Work Environment

Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.

How to Become an Information Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Some employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Pay

The median annual wage for information clerks was $35,390 in May 2019.

Job Outlook

Employment of information clerks is projected to show little or no change from 2018 to 2028. Overall job opportunities should be good because of the need to replace workers who leave the occupation each year.

State & Area Data

Explore resources for employment and wages by state and area for information clerks.

Similar Occupations

Compare the job duties, education, job growth, and pay of information clerks with similar occupations.

More Information, Including Links to O*NET

Learn more about information clerks by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Information Clerks Do

Information clerks
Reservation and transportation ticket agents issue boarding passes to passengers.

Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks do routine clerical tasks in an organization, business, or government. They use telephones, computers, and other office equipment, such as scanners and shredders.

The following are examples of types of information clerks:

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory service. They may also check the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain records for courts of law. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about upcoming court appearances. Court clerks also receive, file, and send court documents.

Eligibility interviewers ask questions both in person and over the phone to determine whether applicants qualify for government assistance and benefits. They provide information about programs and may refer applicants to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information about the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumé for review.

Interviewers ask questions over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to get specific information.

License clerks process applications for licenses and permits, including administering tests and collecting fees. They determine whether applicants are qualified to receive a particular license or must submit additional documentation. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, file, and distribute minutes of town or city council meetings to local officials and staff and help prepare for elections. They may also answer information requests from local, state, and federal officials and the public.

Order clerks receive requests from customers and process their payments, which may involve entering the customer address and payment method into the order-entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ bookings for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

Work Environment

Information clerks
Hotel desk clerks may work evenings, weekends, and holidays.

Information clerks held about 1.5 million jobs in 2018. Employment in the detailed occupations that make up information clerks was distributed as follows:

Hotel, motel, and resort desk clerks 265,400
Interviewers, except eligibility and loan 204,600
Order clerks 166,800
Information and record clerks, all other 166,000
Court, municipal, and license clerks 150,500
Eligibility interviewers, government programs 145,200
Reservation and transportation ticket agents and travel clerks 133,700
Human resources assistants, except payroll and timekeeping 129,300
File clerks 116,900
Correspondence clerks 5,900

The largest employers of information clerks were as follows:

Local government, excluding education and hospitals 13%
Healthcare and social assistance 12
Transportation and warehousing 7
Federal government 7
Administrative and support services 6

Information clerks work in nearly every industry. Although most clerks work in offices, interviewers may travel to applicants’ locations to meet with them.

The work of information clerks who provide customer service can be stressful, particularly when dealing with dissatisfied customers.

Reservation and transportation ticket agents at airports or shipping counters lift and maneuver heavy luggage or packages, which may weigh up to 100 pounds.

Injuries and Illnesses

Information clerks who work as reservation and transportation ticket agents are sometimes injured on the job. The most common injuries are muscle strains, such as those that may occur from lifting heavy suitcases.

Work Schedules

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

How to Become an Information Clerk

Information clerks
Information clerks must be comfortable using computers.

Information clerks typically need a high school diploma and learn their skills on the job.

Education

Although candidates for most of these positions usually qualify with a high school diploma, human resources assistants generally need an associate’s degree. Regardless of whether they pursue a degree, courses in word processing and spreadsheet applications are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and includes learning about government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

Pay

Information Clerks

Median annual wages, May 2019

Total, all occupations

$39,810

Information clerks

$35,390

Information and record clerks

$34,050

 

The median annual wage for information clerks was $35,390 in May 2019. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $22,050, and the highest 10 percent earned more than $58,590.

Median annual wages for information clerks in May 2019 were as follows:

Eligibility interviewers, government programs $46,590
Human resources assistants, except payroll and timekeeping 41,430
Information and record clerks, all other 41,360
Court, municipal, and license clerks 39,380
Reservation and transportation ticket agents and travel clerks 38,380
Correspondence clerks 38,140
Interviewers, except eligibility and loan 34,970
Order clerks 34,240
File clerks 32,710
Hotel, motel, and resort desk clerks 24,470

In May 2019, the median annual wages for information clerks in the top industries in which they worked were as follows:

Federal government $45,980
Local government, excluding education and hospitals 40,000
Transportation and warehousing 39,720
Healthcare and social assistance 35,740
Administrative and support services 34,220

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks who work in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

Job Outlook

Information Clerks

Percent change in employment, projected 2018-28

Total, all occupations

5%

Information and record clerks

0%

Information clerks

0%

 

Employment of information clerks is projected to show little or no change from 2018 to 2028. Employment growth of information clerks will vary by occupation. (See table below.)

Growth in the overall employment of information clerks is expected to be limited as organizations and businesses combine their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers.

Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers are increasingly performing tasks that used to be done by clerks.

Job Prospects

Overall job prospects should be good because of the need to replace workers who leave the occupation each year. Workers with clerical or customer service experience and education beyond high school should have the best prospects.

Employment projections data for information clerks, 2018-28

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Occupational Title

Information clerks

SOC Code
Employment, 20181,484,300
Projected Employment, 20281,477,000
Percent Change, 2018-280
Numeric Change, 2018-28-7,300
Employment by Industry
Occupational Title

Correspondence clerks

SOC Code43-4021
Employment, 20185,900
Projected Employment, 20285,800
Percent Change, 2018-28-2
Numeric Change, 2018-28-100
Employment by IndustryGet data
Occupational Title

Court, municipal, and license clerks

SOC Code43-4031
Employment, 2018150,500
Projected Employment, 2028157,200
Percent Change, 2018-284
Numeric Change, 2018-286,700
Employment by IndustryGet data
Occupational Title

Eligibility interviewers, government programs

SOC Code43-4061
Employment, 2018145,200
Projected Employment, 2028151,600
Percent Change, 2018-284
Numeric Change, 2018-286,400
Employment by IndustryGet data
Occupational Title

File clerks

SOC Code43-4071
Employment, 2018116,900
Projected Employment, 2028101,100
Percent Change, 2018-28-13
Numeric Change, 2018-28-15,700
Employment by IndustryGet data
Occupational Title

Hotel, motel, and resort desk clerks

SOC Code43-4081
Employment, 2018265,400
Projected Employment, 2028248,700
Percent Change, 2018-28-6
Numeric Change, 2018-28-16,700
Employment by IndustryGet data
Occupational Title

Interviewers, except eligibility and loan

SOC Code43-4111
Employment, 2018204,600
Projected Employment, 2028211,000
Percent Change, 2018-283
Numeric Change, 2018-286,400
Employment by IndustryGet data
Occupational Title

Order clerks

SOC Code43-4151
Employment, 2018166,800
Projected Employment, 2028165,700
Percent Change, 2018-28-1
Numeric Change, 2018-28-1,100
Employment by IndustryGet data
Occupational Title

Human resources assistants, except payroll and timekeeping

SOC Code43-4161
Employment, 2018129,300
Projected Employment, 2028123,900
Percent Change, 2018-28-4
Numeric Change, 2018-28-5,300
Employment by IndustryGet data
Occupational Title

Reservation and transportation ticket agents and travel clerks

SOC Code43-4181
Employment, 2018133,700
Projected Employment, 2028137,800
Percent Change, 2018-283
Numeric Change, 2018-284,100
Employment by IndustryGet data
Occupational Title

Information and record clerks, all other

SOC Code43-4199
Employment, 2018166,000
Projected Employment, 2028174,100
Percent Change, 2018-285
Numeric Change, 2018-288,100
Employment by IndustryGet data

State & Area Data

Occupational Employment Statistics (OES)

The Occupational Employment Statistics (OES) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OES data maps for employment and wages by state and area.

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.com. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

CareerOneStop

CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Similar Occupations

This table shows a list of occupations with job duties that are similar to those of information clerks.

Occupation Job Duties ENTRY-LEVEL EDUCATION 2019 MEDIAN PAY
Bookkeeping, accounting, and auditing clerks

Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations and check financial records for accuracy.

Some college, no degree $41,230
Customer service representatives

Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

High school diploma or equivalent $34,710
Financial clerks

Financial Clerks

Financial clerks do administrative work, keep records, help customers, and carry out financial transactions.

High school diploma or equivalent $40,540
General office clerks

General Office Clerks

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

High school diploma or equivalent $34,040
Human resource specialists

Human Resources Specialists

Human resources specialists recruit, screen, interview, and place workers. They also handle employee relations, compensation and benefits, and training.

Bachelor's degree $61,920
Lodging managers

Lodging Managers

Lodging managers ensure that traveling guests have a pleasant experience at their establishment with accommodations. They also ensure that the business is run efficiently and profitably.

High school diploma or equivalent $54,430
Material recording clerks

Material Recording Clerks

Material recording clerks track product information in order to keep businesses and supply chains on schedule.

High school diploma or equivalent $30,010
Receptionists

Receptionists

Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.

High school diploma or equivalent $30,050
Medical records and health information technicians

Medical Records and Health Information Technicians

Medical records and health information technicians organize and manage health information data.

Postsecondary nondegree award $42,630
Secretaries and administrative assistants

Secretaries and Administrative Assistants

Secretaries and administrative assistants perform routine clerical and administrative duties.

High school diploma or equivalent $39,850

Contacts for More Info

For more information about human resources assistants, visit

Society for Human Resource Management

CareerOneStop

For a career video on interviewers, except eligibility and loan, visit

Interviewers, Except Eligibility and Loan

O*NET

Correspondence Clerks

Court Clerks

Court, Municipal, and License Clerks

Eligibility Interviewers, Government Programs

File Clerks

Hotel, Motel, and Resort Desk Clerks

Human Resources Assistants, Except Payroll and Timekeeping

Information and Record Clerks, All Other

Interviewers, Except Eligibility and Loan

License Clerks

Municipal Clerks

Order Clerks

Reservation and Transportation Ticket Agents and Travel Clerks

Last Modified Date: Friday, April 10, 2020

Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Information Clerks,
on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/information-clerks.htm (visited June 21, 2020).

Telephone: 1-202-691-5700 www.bls.gov/ooh Contact OOH

View this page on regular www.bls.gov

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